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I agree with the person who left the January 5th review stating that visually the app needs major work. For example, you have to allow the app to see your location just to view how many stamps you have left. They want to track your location for every little thing. I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive.

I guess I’ll have to uninstall the app and reinstall it but who wants to have to do that all the time? Fix your app!! I can’t even log in right now and I’ve closed the app and opened it again, turned my phone off and back on. It’s convenient if you want to communicate quickly but I would just recommend sending letters through the mail. They want too much info and all JPay is, is a money making scheme. I’m trying to log in today and the app is crashing and doesn’t remember my log in credentials. I called customer service and they told me my loved one had to put in a work order ticket and that was back in June. So we were out 10 stamps after I just spent $25. I sent 10 stamps to my loved one and the app deducted the stamps from my balance but never sent them to my loved one. Pictures use 2 stamps, 30 second video chats use 4, and if you attach pictures to a letter- more stamps to send an attachment in the same email and you can’t attach more than one picture per email. However- I’ve spent more money through JPay buying stamps and paying $8 fees to send my loved one $50. I’m grateful to be able to stay in touch with my loved one who is incarcerated.

Apple macbook technical support orange county ca